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Before You Order: FAQS


At the moment we are experiencing very high delays on orders due to COVID-19 pandemic restrictions and biosecurity measures. 


There's a few important things to know before you order. Check out our top FAQS so you know what to expect.


Can I get a return or refund if I change my mind?

No. We do not generally accept ‘change of mind’ returns, refunds or exchange claims.

Please be sure to check the product information and description so you are fully aware of size, materials and other important product information before you order.

If you have a question about our product, or need styling advice, please reach out to our customer service team.

What do I do if a product is faulty? Is there a time limit on when I can return my faulty product?

Of course you can return your faulty product. We will organise a replacement, unless the product is sold out, in which case we will offer a refund or credit.

We provide transit insurance to cover any accidental damage or breakage during delivery - however there is a time limit to claim this insurance. 

Any faulty or damaged goods must be reported to Interiors Online within 48 hours of the product(s) arrival at your designated address.

Claimant procedure can be found here. 

Shipping Information - beware of delays

As we work with many different suppliers, not everything is coming from the same storeroom or location, so there’s no one size fits all timeline. Some items also have different courier requirements due to their size, weight or bulk.

At the moment we are also experiencing very high delays on orders due to the COVID-19 pandemic restrictions and biosecurity measures.

If you require an item before a certain date, please check with our customer service team before ordering to receive a more up-to-date shipping estimate.

Please see full T&Cs if you have any further questions.

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