An update regarding COVID-19
Due to the ongoing, worldwide health concerns posed by the COVID-19 outbreak, there has been a lot of unknown surrounding logistics, travel and shipping.
Please be assured that during this time Interiors Online will still be operating to our full capacity and our employees and suppliers are striving to get your orders to you ASAP.
We ask for your patience at this time, as it can be more difficult to accurately predict how our suppliers and their shipping times may be affected by the ongoing supply chain situation overseas.
Interiors Online is 100% Australian owned and operated and supports hundreds of Australian wholesalers, so it is important that we all pull together to get through this unprecedented situation with a little understanding.
We’ll keep you all updated if there are any changes to this status.
The most important thing is for us all to stay safe and follow safety advice given by health authorities.
For more information on COVID-19, please visit WHO https://www.who.int/health-topics/coronavirus
Please provide us with a delivery address where deliveries can be made during normal business hours from Monday and Friday. A post office box address cannot be accepted.
If there is nobody to sign for the goods when they are delivered the freight carrier will leave a missed delivery advice card in your letter box advising of the failed delivery. The goods will then be returned to their local depot and you will then need to make contact with the freight carrier directly to arrange an appropriate time for a re-delivery.
Please provide clear delivery instructions within the "Special Delivery Instructions" area of the checkout. Many of the products on our website are large and heavy in nature and may require special delivery arrangements. It is imperative that you provide us with any special delivery details relating to your delivery address. Should your delivery address be in an apartment block, high rise building, block of units or flats or have restricted access you must notify us, so that special arrangements can be made if necessary.
If your order contains multiple products then individual products may be delivered on different days, depending on the availability of freight carriers on any given day to facilitate the delivery.
In most cases we expect delivery to have be completed within 10-21 days of placement of your order, depending on where you live.
To ensure that your items are delivered safely to your delivery address it is advisable to have someone there to be able to sign for the goods. Your contact details and phone numbers are passed onto our logistic companies and they are requested to contact you in advance to advise of the anticipated date and approximate time of delivery.
Interiors Online will do everything possible to request that the logistic company contacts you in advance, but unfortunately we cannot be held responsible if they do not facilitate such a contact.
Receipt of Delivery
Before signing as having received the products in good order please unpack and check the product/s for any faults or damages. If you have any concerns you must make the appropriate notes on the delivery cart note before signing it and ask the driver to initial your remarks. If possible, please take a photo of the fault or damage immediately following the delivery.
You must notify Interiors Online of any faulty or damaged goods within 48 hours of receipt of the goods by phone on (08) 83387400 or email email@example.com
Once we have received your advice of any faulty or damaged goods we will liaise directly with our Supplier/s to resolve the issue. Please refer to the Refunds & Returns Policy section for more information.
Interiors Online will arrange delivery on your behalf. Transit insurance will be taken out by Interiors Online and/or our suppliers to ensure that your goods are fully covered for any accidental damage or breakages that may occur during the delivery process.