Easy Change of Mind Returns

We're sure you'll love our pieces, but if they're not right for your space, our easy change of mind returns policy has you covered.

Within 7 days of receiving your product, it's important to see if it's perfect for you, otherwise you can begin a returns process using the link below.

How It Works

  • Step 1: Initiate A Return

    Fill in our online Returns Form within 7 days of recieving the products. Our Team will then get in touch with you.

  • Step 2: Collection

    We'll send you a return label to accompany your product. Re package your item in its original box, and our delivery partner will be in touch to collect the item.

  • Step 3: Recieve & Refund

    We'll recieve your order back in our warehouse. We then inspect the item to ensure both it and packaging are in good condition, and then process your refund in 3-5 business days.

Return Conditions

Change Of Mind Period

The Change of mind period begins from when delivery is performed, if a proof of delivery is not available, delivery will be assumed to be three weeks from dispatch date.

Return Shipping Costs

Change of mind returns incur a shipping fee.

A return shipping fee will be quoted by our staff after you fill in the returns form. The initial delivery cost will also be deducted from your refund.

Please note that for change of mind returns during Free Shipping Promotions, delivery charge both to and from you will be deducted from your final refund value.

Exclusions

The below items are excluded from Change Of Mind returns

1 - Items Marked as "clearance" and items that are discounted by over 40% off RRP

2 - Any ex display items purchased from our Showroom or Warehouse Sales

3 - Items that have a "Made to Order" or "Special Order" description on their lead time

Return Packaging

For Change of Mind returns to be accepted, we require products to be packed in their original packaging. As such, we recommend opening items carefully and not disposing of packaging until you are certain you won't return an item. Any items that are not returned to us in the original packaging and/or in original condition will incur 25% restocking fee.

For Change of Mind returns, it is your responsibility to ensure that items are returned to RJ Living in the same condition they arrived in. As such, RJ Living is not liable for damage that may occur during return of items either by customer or courier.

If you have a VIP delivery service and wish to consider a return, please ask the delivery partner to leave the packaging at your home so products can be re packaged.

If you do not have packaging and cannot supply a product to us in its original condition, we may charge a restocking fee or not be able to accept a Change Of Mind Return.

Returns to Our Warehouse

Items can be returned to our Dandenong South warehouse.

Please note that products still need to pass through our Return Form and be approved by our Support Staff prior to being returned.

Returning items to our Warehouse without prior approval, or to our Richmond showroom will be denied or charged with a restocking fee.

Cancelling or Changing Your Order

If you wish to cancel your order prior to dispatch or adjust the items in your order, please contact our team at this link.

Please note that if an item has left our warehouse already, it will be considered under our Change of Mind return policy, including delivery costs.