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FAQs

Do you have a showroom or retail outlet?

Interiors Online is purely an Online Retailer. By not having the limitations of a traditional shop or showroom, we can offer you significant savings on the most extensive range of furniture, decorating accessories & lighting in Australia, saving you time, money and frustration, with the convenience of shopping from your computer or mobile device.

How much is the cost of delivery?

For orders over $2,000 into metropolitan Sydney, Melbourne, Brisbane and Adelaide, delivery is FREE.

Interiors Online significantly subsidizes the cost of delivery to ensure that you receive the best possible delivery price to your door, anywhere in Australia. To calculate the delivery charge, simply insert your postcode into the delivery calculator on the product page. If you are considering purchasing a number of items, please place the items in your shopping cart and then insert your postcode. The reason for this, is because the more your purchase the greater the delivery subsidy.

How long does delivery take?

We generally say allow 7-14 days for delivery depending on your delivery address. For many country locations, WA, NT & Tasmania please allow approx. 2-3 weeks.

 

Delivery Times:

If your order contains multiple products then individual products may be delivered on different days, depending on the availability of freight carriers on any given day to facilitate the delivery.

In most cases we expect delivery to have be completed within 10-21 days of placement of your order, depending on where you live, however please not than on occasion delivery times may change based on factors outside of our control such as supply interruptions or your delivery location.

To ensure that your items are delivered safely to your delivery address it is advisable to have someone there to be able to sign for the goods. Your contact details and phone numbers are passed onto our logistic companies and they are requested to contact you in advance to advise of the anticipated date and approximate time of delivery.

Interiors Online will do everything possible to request that the logistic company contacts you in advance, but unfortunately we cannot be held responsible if they do not facilitate such a contact.

Do I have to be home to receive my order?

To ensure that your items are delivered safely to your delivery address it is advisable to have someone there to be able to sign for the goods. Your contact details and phone numbers are passed onto our logistic companies and they are requested to contact you in advance to advise of the anticipated date and approximate time of delivery.

Interiors Online will do everything possible to request that the logistic company contacts you in advance, but unfortunately we cannot be held responsible if they do not facilitate such a contact.
 
If there is nobody to sign for the goods when they are delivered the logistics company will leave a missed delivery advice card in your letter box advising of the failed delivery. The goods will then be returned to their local depot and you will then need to make contact with the logistics company directly to arrange an appropriate time for a re-delivery.
 
The other option is to authorize and "Authority to  Leave" in the checkout section of our website. This means that in the event you are not home when deliver is attempted, the goods will be left as per your instructions.

If you have the opportunity before signing as having received the products in good order please unpack and check the product/s for any faults or damages. If you have any concerns you must make the appropriate notes on the delivery cart note before signing it and ask the driver to initial your remarks. This would include noting any obvious damage to the packaging or boxing as well as any obvious sound of broken materials such as glass, mirror or timber.

Our Suppliers require photograph/s indicating the damage to the item/s, as well as a brief email describing damage to the product, including any other relevant information (such as damage to packaging).

You must notify Interiors Online of any faulty or damaged goods within 24 hours of receipt of the goods by phone on (08) 83387400 or email stephanie.n@interiorsonline.com.au Failure to do so, will mean that any transit insurance policy may be voided. The onus is on you to report any faulty or damaged goods immediately.
 
Once we have received your advice of any faulty or damaged goods we will liaise directly with our Supplier/s to resolve the issue as soon as possible to minimise your inconvenience. Please refer to the Refunds & Returns Policy section for more information.
 
Damaged or faulty items will be replaced at no charge.

What happens in the event that the item is damaged?

What happens if an item is out of stock?

In the event that a product is out of stock Interiors Online will contact you by email or phone and give you an indication as to availability and an anticipated delivery time.

If you have paid for an item/s that have subsequently sold out or are unavailable and you do not wish to proceed with your order you will be offered a full refund or exchange for other items.

What if I made the wrong choice and would like to return it?

Unfortunately, goods cannot be returned based on a "change of heart". We endeavour to provide you with as much information about the item, including images, so that your decision is an informed one.

In the extreme case that an item is able to be returned, you would be responsible for any delivery charges incurred in returning the item to our supplier.
 

Change of Mind

As we are an online-only store who source products from physical suppliers and manufacturers, Interiors Online cannot offer returns or refunds on goods you have purchased based solely on a change of mind. While Interiors Online aims to provide you with as much information as possible about the products offered for sale on this website in order to assist you with making the best possible purchase decision, you acknowledge that, subject to the Refunds and Returns Policy and to the Cancellation of Order Procedure contained in these Terms and Conditions, all purchases of goods from this website are final.

You accept you will not be entitled to refuse delivery of goods nor request a return, refund or exchange of goods you have purchased from this website on the basis that you have changed your mind about the purchase of the goods.

 

Can I pay for my purchases other than online?

Yes, often our customers like to pay either over the phone with Visa, Mastercard, Amex or via Electronic Funds transfer (EFT).

Your privacy and the security of your information is of paramount importance to us.
 
If making a payment by credit card over the phone your credit card details will be taken by an Interiors Online staff members.You will receive via email a receipt number for your purchases/s. Once the payment has been processed and authorised your credit card details will be destroyed.
 
Please contact our office on (08) 83387400 to arrange.
 
We do not accept cheques, money orders or laybys.

Are my online payments secure?

Yes.

Your privacy and the security of your information is of paramount importance to us. All our online payments are processed using GeoTrust® True BusinessID with EV (Extended Validation) is a premium business-class SSL security product, visually confirming the highest level of authentication available among SSL certificates. The system uses industry standard 128bit SSL encryption technology between the Interiors Online website and the eWay payment server.

Where are the products being shipped from?

In order to save you money on freight and handling, all our products are sent directly from our suppliers' warehouses to your door. Interiors Online does not carry any stock.

When ordering a variety of products, this sometimes means multiple deliveries from various suppliers.

Is it possible to see other images of a product?

Interiors Online endeavours to provide the best possible images on all products listed on our website.

As these images are provided by our suppliers we cannot always guarantee that there will be other images available-we will certainly do our best to provide you with the best images available at any given time, so that you can make an informed decision.
 
Please contact Interiors Online on (08) 83387400 or email us at sales@interiorsonline.com.au and request if there are other images available of a particular product/s possibly in a higher resolution, that we may be able to send to you.

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